You can contact us on

Email: hello@aliciasouza.com
Timing: 10:00 AM to 6.30 PM
Please expect a response in 48-72 hours

FAQ's

We’ve started to ship out all orders, and your order should be shipped by today or tomorrow. You will receive a tracking link via email once it’s shipped out. Please check your spam/promotions folder along with checking your inbox. We’re expecting deliveries from 22nd December onwards depending on where your delivery address is. Your tracking link will also have the estimated date of delivery mentioned! We’re so sorry, but we wouldn’t be able to expedite any order!

You will receive a tracking link via email once it’s shipped out. Please check your spam/promotions folder along with checking your inbox. We’re expecting deliveries from 22nd December onwards. Your tracking link will also have the estimated date of delivery mentioned! 

All orders are under processing and it wouldn’t be possible to change your address at this time. If you’re unavailable to receive the package, we would strongly recommend to make alternative arrangements. If it’s still not possible for you to receive your order, please reply to this email and let us know. We will get back to you within 48-72 hours.